Terms and Conditions of Use

User Generated Content Policy

 

TERMS & CONDITIONS OF USE

 

(Effective July 26, 2017)
The Men's Wearhouse, Inc. ("Men's Wearhouse," "us," "our," or "we") maintains its website and other online or mobile sites as a service to our customers and to inform you about our many offerings. By using or accessing the sites owned, controlled or sponsored by Men's Wearhouse, including www.nanaimoshoe.com, its mobile applications, and all other sites, mobile sites, services, applications, tools and platforms where these Terms and Conditions appear or are linked (collectively, the "Site"), you agree to these Terms and Conditions. Men's Wearhouse may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review these Terms and Conditions, because they are binding on you as changed.  Certain areas within the Site may be governed by additional terms ("Additional Terms"). By using those areas of the Site, you agree to the Additional Terms. The Additional Terms are incorporated into these Terms and Conditions.

BY ACCESSING OR OTHERWISE USING THE SITE, YOU ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE SITE.  IF AT ANY TIME YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THE SITE.

The full Terms and Conditions are set forth below. If you are looking for information on a specific topic, please click on the appropriate bookmark in this Table of Contents.

 

 

Proprietary Rights/Limited License.

Unless otherwise noted, the Site, and all features and materials on the Site, including text, graphics, thumbnails, illustrations, images, photographs, video clips, and other content, and the copyrights, trademarks, trade dress, trade names and/or other intellectual property in such materials (collectively the "Contents"), are owned, licensed or otherwise controlled by Men's Wearhouse. The compilation of the Contents included in or made available on the Site is the exclusive property of Men's Wearhouse, and protected by copyright law. Men's Wearhouse and its suppliers and licensors expressly reserve all intellectual property rights in the Contents. Please see the Trademarks page for more information about the trademarks of Men's Wearhouse and its affiliates.

From time to time there may be information on the Site that is inaccurate or incomplete, or that contains typographical errors. Men's Wearhouse reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (even after you have submitted your order).

Men's Wearhouse authorizes you to view the Contents on the Site, and to download and make a single copy of all or a portion of the Contents at your own risk and only for your PERSONAL NONCOMMERCIAL USE. You may not use the Site or any Contents for commercial purposes or in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion. You may not otherwise copy or download Contents, and may not modify, use or distribute the Contents, the Site, or any related software in any way unless you obtain the written permission of Men's Wearhouse. In the event you download Contents as permitted under this Terms & Conditions of Use, you agree to retain all copyright and other proprietary notices contained on the Contents. If you violate these Terms and Conditions, your permission to use the Contents terminates, and you agree to immediately destroy all copies of the Contents.

Prohibited Uses and Activities.

The Site may not be used (a) to transmit, distribute, store or destroy material, including without limitation the Contents, in violation of any applicable law or regulation; (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others; or (c) to transmit, distribute or store material that is defamatory, obscene, threatening, abusive or hateful. The Site may not be used for any illegal purpose or in any manner that would subject Men's Wearhouse, its affiliates, or any of the users of the Site to liability.

You agree that you will not use the Site for any of the following: (a) providing Men's Wearhouse with, or transmitting or posting, any incomplete, false or inaccurate information; (b) deleting or revising any material or Contents posted by Men's Wearhouse or any other person or entity without authorization; (c) harvesting or collecting personally identifiable information about other users of the Site; (d) using the Site to defame, harass, stalk, threaten, or otherwise violate the legal rights of others, including privacy or publicity rights; (e) using any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity conducted on the Site; (f) taking any action which imposes an unreasonable or disproportionately large load on the Site's infrastructure; (g) if you have a password, allowing unauthorized access to a non-registered user to a non-public area of the Site, disclosing to or sharing your password with any third-party or using your password for any unauthorized purpose; (h) using or attempting to use, without Men's Wearhouse's permission, any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Men's Wearhouse on this Site and other than generally commercially available third-party web browsers (e.g., Microsoft Internet Explorer, Google Chrome, FireFox); (i) attempting to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of this Site; (j) aggregating, scraping, extracting, data mining, or duplicating in any manner any of the Contents or information available from the Site, except as otherwise expressly allowed by these Terms and Conditions; or (k) framing or linking to any of the Contents or information available from the Site without Men's Wearhouse's written permission.

You are prohibited from violating or attempting to violate the security of this Site, including without limitation, (a) accessing data not intended for your access or logging into a server or account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service or functionality to any user of the Site, host or network, including without limitation, via means of submitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines or software code that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information or by any activity of overloading, "flooding," "spamming," "mailbombing" or "crashing" this Site or its associated services; (d) sending unsolicited e-mail, including promotions and/or advertising of products or services through this website or to other users of this Site; or (e) forging any TCP/IP packet header or any part of the header information in any e-mail or posting relating to this Site

Right to Limit / Deny Access.

Men's Wearhouse reserves the right to prohibit any user further access to its Site for violating these terms and conditions or any law. Men's Wearhouse may take any action with respect to user-conduct that it deems necessary or appropriate, in its sole discretion, if it believes it may create liability for Men's Wearhouse, damage the Men's Wearhouse's image, cause harm to others, cause Men's Wearhouse to lose (in whole or in part) the Site; or cause Men's Wearhouse to lose (in whole or in part) the services of its ISPs or other suppliers.

Third Party Links.

Men's Wearhouse provides links to third party websites solely as a convenience to you and not as an endorsement. Such links have not been reviewed by Men's Wearhouse, and Men's Wearhouse assumes no responsibility for the content of any sites linked to this Site.  Men's Wearhouse is further unable to inspect or confirm that the materials or information contained on the site that are linked to the Site are correct in every case.

User Comments, Feedback and Other Submissions.

Men's Wearhouse welcomes your feedback and comments regarding our products and services, as well as photos, videos and other content (collectively "User Submissions"), at various places in the Site, including third party sites where we post content or invite your feedback, such as www.facebook.com/menswearhouse, www.twitter.com/menswearhouse, and www.instagram.com/menswearhouse ("Social Media Platforms"). In addition to these Terms and Conditions, there are Guidelines that apply to your activities on our pages on such Social Media Platforms. Please note, however, that Men's Wearhouse does not control those Social Media Platforms, and these Terms and Conditions and our Guidelines do not apply to companies that Men's Wearhouse does not own or control, or to the actions of people that Men's Wearhouse does not employ or manage. You should always check the terms of use posted on Social Media Platforms.

You may not use a false email address, impersonate any person or entity, or otherwise mislead Men's Wearhouse or third parties as to the origin of the User Submissions. Men's Wearhouse reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. Men's Wearhouse takes no responsibility and assumes no liability for any User Submissions posted by you or any third party.

Please note that we are not responsible for, and we do not endorse, the opinions, advice, suggestions or recommendations posted or sent by users in any User Submissions and we specifically disclaim any liability in connection therewith to the fullest extent allowed by applicable law.

Any communication or other material you send to the Site by e-mail or other means, including your questions, suggestions, ideas, proposals, or comments, is not confidential or proprietary, and Men's Wearhouse has no obligation of confidentiality, express or implied, regarding such communications. Men's Wearhouse may have something similar to those communications already in development or under consideration. Men's Wearhouse may use or otherwise exploit such User Submissions with or without attribution, and you are not entitled to compensation, payment, or reimbursement of any kind from Men's Wearhouse for such materials under any circumstances unless you are otherwise notified in writing by Men's Wearhouse.

By sending User Submissions or any other communications to the Site, you grant Men's Wearhouse a royalty-free, irrevocable, perpetual, non-exclusive, sublicensable, worldwide license to use, reproduce, modify, edit, distribute, perform and display any communication or other User Submissions you transmit to the Site (and the ideas contained in such material as well as the name submitted in connection with such materials, if we choose) for any purpose, anywhere, including without limitation reproducing, posting, broadcasting, or publicizing such material or using such material for marketing, advertising or other commercial purposes in any media.

Please refer to our User Generated Content Policy for further information and requirements on any content you submit to the Site.

User Transactions.

If you wish to purchase any product or service made available through the Site (each such purchase a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping address. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Men's Wearhouse the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

Men's Wearhouse reserves the right, with or without prior notice, to do any of the following: (i) limit the available quantity or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code or other similar promotion; (iii) bar any user for making or completing any or all Transactions; and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

Colors and Style.

Men's Wearhouse attempts to display as accurately as possible the colors and styles of the products shown on the Site. However, Men's Wearhouse cannot and does not guarantee that your monitor's display of any color or style will be accurate.

Perfect Fit Effective May 05, 2019

Effective May 5, 2019

Credit approval is not required for enrollment in Perfect Fit. Employees and family members of employees of The Men's Wearhouse, Inc. and its affiliates are not eligible for membership in the Perfect Fit. Perfect Fit members are issued a unique Perfect Fit identification number.

Rewards Points and Certificates

Members earn one Perfect Fit rewards point for every dollar spent at Men's Wearhouse or Men's Wearhouse and Tux (collectively, Men's Wearhouse) on the purchase of merchandise, layaways, alterations, and tuxedo rentals, at the stores or online, regardless of the method of payment. Only one Perfect Fit number may be used per transaction. For every 500 rewards points earned, the Perfect Fit member will receive a $50 rewards certificate. Perfect Fit members forfeit unused rewards certificates 6 months after issuance. If a Perfect Fit member is inactive for 25 consecutive months, the member will forfeit all of the member's points at the end of the 25-month period. The Perfect Fit member is inactive for a certain period if the member does not transact with Men's Wearhouse over the same period.

No minimum purchase is required to earn rewards points. No rewards points are earned on fees (e.g., tuxedo rental fees such as the mandatory damage and handling fees, late charges, change order, and rush fees), taxes, freight, purchases of gift cards, purchases made with rewards certificates, or purchases of TwinHill merchandise. Perfect Fit members' accounts will be debited to reflect returned merchandise. Rewards points are not transferable and cannot be redeemed for cash or credit.

Perfect Fit Rewards Certificate Use

Rewards certificates are only valid for new purchases at Men's Wearhouse (online or in store) and may be used only once. No minimum purchase is required to use rewards certificates. Rewards certificates may be combined with other Men's Wearhouse promotional programs. Rewards certificates are not redeemable for cash or credit and may not be applied toward payment of layaway purchases, gift cards, TwinHill? merchandise, Perfect Fit Credit Card account balances, taxes, or shipping charges. No cash, credit or replacement certificates will be issued if value of rewards certificates exceeds purchase price.

Men's Wearhouse is not responsible for lost or stolen rewards certificates. If you redeem a rewards certificate using the number without the paper certificate in hand, then the paper certificate is void.

In the event merchandise is returned after a certificate is issued, but before the certificate has been redeemed, Men's Wearhouse reserves the right in its sole discretion to cancel any certificates earned on that merchandise.

Online Redemption and Returns

Enter the online code at checkout to redeem the certificate. Customers returning items purchased with the certificate online will forfeit the portion of the certificate used for those items. A replacement certificate will not be issued.

In-store Redemption and Returns

Present this certificate at time of purchase to redeem. Customers returning items purchased with one or more rewards certificates in store will be given store credit in the form of a return rewards certificate for the amount of the certificates used; the return policy of MW shall apply to any amount in excess of the certificates used. Return rewards certificates are subject to these same terms and conditions. For questions on redeeming this certificate, please contact Men's Wearhouse Customer Relations at 1.800.851.6744.

Perks

Birthday Offer. On or around the beginning of their birth month, Perfect Fit members receive a coupon for $30 off their next purchase of $100 or more (before taxes and shipping if applicable). Coupon may not be applied to rentals or the fees and taxes associated thereto, alterations, or toward the purchase of Engraved Gift purchases or gift cards. Coupon may be used only once and must be surrendered at time of purchase. Coupon is not redeemable for cash or credit and may not be applied toward payment of Perfect Fit? credit card account balances. Customers returning items purchased with this coupon will forfeit the portion of the coupon used for those items; the Men's Wearhouse return policy will apply to the remainder of the purchase. Coupon is valid through the member's birth month.

30 Off Select Tuxedo Rentals. Perfect Fit members receive $30 off select tuxedo or suit rentals at the time of reservation. At a minimum, such rentals rental must include coat and pants. Discount may not be combined with other discounts or offers, and may not be redeemed for cash or credit. Discount does not apply to Joseph & Feiss boys' suit rentals, Calvin Klein 1865, 1870, Joseph & Feiss 1191, 1872, 1974 and Wilke-Rodriguez 1892 tuxedo rental packaged styles. Additional restrictions and fees apply to all rentals. For more details, see store or menswearhouse.com/tuxrentalterms. Free Shipping on Online Orders. Perfect Fit members receive free ground shipping on all online purchases excluding gift center purchases. Orders will take 1-2 days to process (plus an additional day if placed on weekends or holidays).

Member Exclusive Offers. Men's Wearhouse may, from time to time, test certain promotional offers. Should you be a Perfect Fit member selected for such test, you will receive separate communications containing terms and conditions applicable to you.

Program Changes

Men's Wearhouse reserves the right to discontinue, amend, or modify these program terms and conditions at any time, without notice. Men's Wearhouse's interpretation or application of these program terms and conditions, and determination regarding rewards points earned, will be binding on Perfect Fit members.

Privacy Policy

Men's Wearhouse respects the privacy of Perfect Fit members. By using a Perfect Fit credit card or Perfect Fit number, each Perfect Fit member consents to the business use of the Perfect Fit member's personal information by Men's Wearhouse and its subsidiaries and affiliate companies. The use of Perfect Fit members' personal information is governed by our privacy policy. As the privacy policy may be modified from time to time, please visit menswearhouse.com for the most recent version. Perfect Fit members may exclude themselves from e-mails, calls, and mailings from Men's Wearhouse, its subsidiaries, and affiliate companies by writing to The Men's Wearhouse, Inc., ATTN: Customer Relations, 6380 Rogerdale Road, Houston, TX, 77072, or calling 1.800.851.6744.

Please note that we do our best to keep the availability information up to date, but it is not guaranteed to be accurate. The actual in-store price of an item may vary between stores and may be different from the online price for the same item.

Gift Cards

All Men's Wearhouse gift cards are issued by Tailored Brands Gift Card Co. LLC, a Texas limited liability company, and are subject to the terms and conditions set forth with the cards.

Privacy

Please review our PRIVACY POLICY which also governs your use of the Site, to understand our practices. The Privacy Policy is incorporated by reference into these Terms and Conditions.

Disclaimer of Warranties/ Limitation of Liability / Indemnification.

Please review our   THE SITE AND ALL INFORMATION, CONTENTS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY MEN'S WEARHOUSE ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. MEN'S WEARHOUSE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENTS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, MEN'S WEARHOUSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MEN'S WEARHOUSE DOES NOT WARRANT THAT THE SITE, INFORMATION, CONTENTS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE OR ELECTRONIC COMMUNICATIONS SENT FROM MEN'S WEARHOUSE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, MEN'S WEARHOUSE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENTS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

Men's Wearhouse makes no claims that the Contents are appropriate or may be downloaded outside of the United States. Access to the Contents by certain persons in certain countries may not be legally allowed. If you access the Contents outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Men's Wearhouse may make changes to the Site, Contents and the product information and prices at any time without notice and without obligation to update the Contents.  YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.

DMCA Notice – Notice and Procedure for Making Claims of Copyright Infringement.

Men's Wearhouse respects the rights of all copyright holders and we ask visitors to our site to do the same. Our policy is to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"), and you agree to comply with the processes outlined below in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable. If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide Men's Wearhouse's Copyright Agent the written information specified below. When a clear and valid notice is received pursuant to the guidelines set forth below, Men's Wearhouse will respond by either taking down the allegedly infringing content or blocking access to it. Men's Wearhouse may contact the notice provider to request additional information. Under the DMCA, Men's Wearhouse is required to take reasonable steps to notify the user who posted the allegedly infringing content ("Alleged Infringer"). The Alleged Infringer is allowed under the law to send Men's Wearhouse a counter-notification. Notices and counter-notices are legal notices distinct from regular Site activities or communications. We may publish or share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or other legal discovery request). Anyone making a false or fraudulent notice or counter-notice may be liable for damages under the DMCA, including costs and attorneys' fees. Any person who is unsure of whether certain material infringes a copyright held by such person or a third party should contact an attorney.
To file a DMCA notice, please provide the following information in a written letter by regular mail or email only:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed upon;
  3. A description where the material that you claim is infringing is located on the site;
  4. Your address, telephone number, and e-mail address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not obligated to, respond to a non-compliance notice.

All DMCA notices for claims of copyright infringement on the Site should be sent to Men's Wearhouse's Copyright Agent as follows:

Copyright Agent; Legal Department
The Men's Wearhouse, Inc.
6100 Stevenson Blvd.; Building A
Fremont, CA 94538
Phone: 510-723-8606

Email: LegalDept@TailoredBrands.com

Applicable law; Disputes; Waiver of Right to Bring Class Action and Jury Trial

YOU AGREE THAT ALL MATTERS RELATING TO YOUR ACCESS TO OR USE OF THE SITE AND ALL MATTERS ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS, INCLUDING ALL DISPUTES, WILL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, UNITED STATES OF AMERICA, WITHOUT REGARD TO TEXAS'S CHOICE OF LAW PRINCIPLES. YOU FURTHERMORE AGREE THAT THE EXCLUSIVE FORUM AND VENUE FOR ANY LEGAL ACTION ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS SHALL BE THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF TEXAS, AND YOU SUBMIT TO THE PERSONAL JURISDICTION OF THAT COURT. IF SUBJECT MATTER JURISDICTION (INCLUDING DIVERSITY JURISDICTION) DOES NOT EXIST IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF TEXAS, THEN THE EXCLUSIVE FORUM AND VENUE FOR ANY SUCH ACTION SHALL BE THE COURTS OF THE STATE OF TEXAS, LOCATED IN HARRIS COUNTY, AND YOU SUBMIT TO THE PERSONAL JURISDICTION OF THAT COURT.

YOU AND MEN'S WEARHOUSE AGREE THAT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH MAY BRING DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF THIS SITE AND/OR THESE TERMS AND CONDITIONS AGAINST THE OTHER ONLY IN YOUR OR THEIR INDIVIDUAL CAPACITIES IN THE FORUM DESIGNATED IN THIS SECTION, AND, IN SO DOING YOU AND MEN'S WEARHOUSE HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER) AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT. YOU AND MEN'S WEARHOUSE FURTHER AGREE THAT, EXCEPT FOR NEW JERSEY RESIDENTS AND WHERE OTHERWISE PROHIBITED BY LAW, ANY AND ALL CLAIMS, JUDGMENTS AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY), BUT IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE.

Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to _customer_service@tmw.com. You may also contact us by writing to Men's Wearhouse Customer Relations; 6380 Rogerdale Road; Houston TX 77072, by calling us at 1-877-986-9669 or 1-800-851-6744; or by faxing us at 281-776-7038. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Contact Us

Contact us in one of the following ways:

Call: 800-851-6744
Fax: 281-776-7038

Hours of Operation:
Monday-Friday: 8:00 a.m. to 11:00 p.m. CST
Saturday: 9:00 a.m. to 8:00 p.m. CST
Sunday: 10:00 a.m. to 8:00 p.m. CST

Email Us customer_service@tmw.com

Write us at:

Men's Wearhouse
Customer Relations
6380 Rogerdale Rd
Houston, Texas 77072
Attn: Online Customer Relations

USER GENERATED CONTENT POLICY
 

In addition to the Men's Wearhouse Terms and Conditions, which terms and definitions are incorporated by reference, this User Generated Content Policy (the "Policy") governs all User Submissions that you upload, post, email or otherwise transmit via or to the Site, including through Social Media Platforms (such as Facebook, Twitter, or Instagram), and including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials.

Men's Wearhouse is pleased to hear from users and welcomes your comments regarding our products and services. Please keep in mind, however, that you are responsible for ensuring that your User Submissions comply with this Policy, and with any applicable law. By making a User Submission to Men's Wearhouse, you represent and warrant that:

  • Your User Submissions will be accurate, truthful and not false or misleading;
  • Your User Submissions are not, or would not reasonably be considered to be, unlawful, libelous, obscene, bullying, vulgar, offensive, abusive, threatening or harassing to any individual or entity;
  • Your User Submissions will not violate the rights of any person or entity, including without limitation copyright, trademark, trade secret, privacy, publicity, confidentiality, or other personal or proprietary rights;
  • Use of your User Submissions will not cause injury to any person or entity;
  • You own or otherwise control all of the rights to the User Submissions you provide and you have the full authority to provide the non-exclusive license outlined below to Men's Wearhouse to use all of the intellectual property rights and other rights in the User Submissions in the manner contemplated by the Site and this Agreement;
  • You understand that your User Submissions will not be returned and may be utilized, exploited, and/or distributed by Men's Wearhouse commercially and in its advertising and marketing materials, including but not limited to, online and in television broadcasts, store materials and social media, without any compensation to you;
  • You shall comply with the Federal Trade Commission's Guides on the Use of Endorsements and Testimonials in Advertising. This means, for example, that if you received compensation in any form (including free product) or any other incentive (such as an entry in a sweepstakes or contest or a coupon) in exchange for posting content on the Site (including but not limited to product reviews, photographs, and on social channels), then you must disclose this in your posting. All disclosures must be made clearly and conspicuously;
  • All "moral rights" that you may have in such User Submissions have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with your User Submissions, or any derivative works of or upgrades or updates thereto;
  • You understand you are participating in a public forum and that your User Submission will be available to all other users of the Site and potentially Social Media Platforms; You further understand that Men's Wearhouse has no control over any User Submissions once it leaves the Site, and that others may duplicate material found on the Site;
  • Your User Submissions are not submitted for compensation or other consideration from a third party; your User Submissions also are not a form of phishing and do not contain any unsolicited or unauthorized advertising;
  • Your User Submission does not include any personally identifiable information of any third party and does not reference any other websites;
  • Your User Submission does not contain any computer viruses, worms or other potentially damaging computer programs, files or malware;
  • You are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and agree to these terms; and
  • That use of the User Submissions you supply does not violate the Men's Wearhouse Terms and Conditions, and will not cause injury to any person or entity.

 

By sending User Submissions or any other communications to the Site, you grant Men's Wearhouse a royalty-free, irrevocable, perpetual, non-exclusive, sublicensable, worldwide license to use, reproduce, modify, edit, distribute, perform and display any communication or other User Submissions you transmit to the Site (and the ideas contained in such material as well as the name submitted in connection with such materials, if we choose) for any purpose, anywhere, including without limitation reproducing, posting, broadcasting, or publicizing such material or using such material for marketing, advertising or other commercial purposes in any media. You further represent and warrant that you will defend and indemnify Men's Wearhouse and its affiliates for all claims resulting from any User Submission you provide. This license and indemnity obligation will survive the termination of this Agreement and your use of the Site.

Men's Wearhouse reserves the right to remove any User Submission from the Site for any reason.

User Submissions are subject to our DMCA Notice and Procedure for reporting claims of copyright infringement.